Privacy Policy
1. Introduction
Sell and Live is committed to protecting your privacy and handling your personal information in a transparent and responsible way.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect personal information including, but not limited to:
a) Homeowners
Full name
Contact details (phone number, email address)
Property address and property-related information
Age (only where relevant to the assessment)
General financial information relevant to Life Estate assessment (e.g. mortgage status)
b) Investors
Full name
Contact details
Investment preferences and criteria
General financial capacity information (high-level only)
c) Website users
IP address
Browser and device information
Pages visited and interaction data
Information submitted through contact or enquiry forms
We only collect information that is reasonably necessary for our services.
3. How We Collect Information
We collect personal information when you:
Submit an enquiry through our website
Contact us by phone, email, or message
Participate in calls or meetings with us
Provide information voluntarily during the assessment process
We may also collect limited technical data automatically through cookies and analytics tools.
4. How We Use Your Information
We use personal information to:
Respond to enquiries
Assess suitability for Life Estate arrangements
Match homeowners with potential investors
Coordinate the transaction process
Communicate updates and relevant information
Improve our website and services
Meet legal and regulatory requirements
We do not use personal information for purposes unrelated to our services.
5. Disclosure of Information
We may disclose personal information to:
Potential investors (limited and relevant information only)
Legal, accounting, or professional advisors (with consent or where required)
Service providers assisting us (e.g. IT, CRM, marketing platforms)
We do not sell personal information to third parties.
Information is only shared where necessary and with appropriate safeguards.
6. Independent Advice
Sell and Live does not provide legal, financial, or tax advice.
Where appropriate, we strongly recommend that users seek independent professional advice, and we may share information with advisors only with your consent.
7. Data Storage and Security
We take reasonable steps to protect personal information from:
Misuse
Loss
Unauthorised access
Modification or disclosure
Information may be stored electronically using secure systems or cloud-based platforms. Access is restricted to authorised personnel only.
8. Cookies and Analytics
Our website may use cookies and third-party analytics tools to:
Understand website usage
Improve functionality and user experience
You can disable cookies through your browser settings if you prefer.
9. Access and Correction
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Requests can be made by contacting us using the details below.
10. Retention of Information
We retain personal information only for as long as necessary to:
Provide our services
Comply with legal and regulatory obligations
When no longer required, information is securely deleted or de-identified.
11. Complaints
If you believe your privacy has been breached, you may contact us to lodge a complaint.
We will respond within a reasonable time and work to resolve the issue promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us via the details provided on our website.